Terms and conditions for visitors

from June 1, 2020

Within the bounds of reasonableness, the Stedelijk Museum Amsterdam shall do everything in its power to ensure that visits to the museum complex and to the exhibitions and activities organised by the museum take place in accordance with the wishes of its visitors. The museum shall make every effort to minimise any nuisance or inconvenience to visitors, as well as to guarantee the safety of visitors as much as possible.

Explicit images
Some of the artworks in the Stedelijk Museum Amsterdam contain explicit images and could be perceived as offensive. Although a certain degree of provocation is inherent in contemporary art, the museum shall place warnings on such works where necessary and appropriate.

GENERAL PROVISIONS: DEFINITIONS

Article 1.1

The terms ‘the museum’ and ‘the Stedelijk Museum Amsterdam’ are to be understood as referring to the organisation that manages and operates the museum complex, including, but not limited to, the managers, curators, security staff and other museum officials who are authorised to act on behalf of this organisation.

Article 1.2

The term ‘museum complex’ is to be understood as referring to all spaces (both developed and undeveloped) that fall under the legal or administrative authority of the management of the Stedelijk Museum Amsterdam, including, but not limited to, exhibition halls, auditoriums and meeting rooms, coffee room, patio, depot outdoor area and any annexes, with the exception of restaurant Ten

Article 1.3

The term ‘visitor’ is to be understood as referring to anyone who in any way, either directly or indirectly, enters into an agreement with the Stedelijk Museum Amsterdam for purposes of entering the museum complex and/or visiting an exhibition or attending an activity organised by the museum for visitors.

Article 1.4

These General Terms and Conditions for Visitors shall apply to every agreement between the Stedelijk Museum Amsterdam and a visitor. The terms and conditions do also apply to special activities outside regular opening times and/or aimed at visitors other than the regular visitors e.g. in the case of room rental, catering and similar purposes.  Stipulations deviating from these terms and conditions are effective only if they have been expressly agreed in writing.

Article 1.5

The applicability of these Terms and Conditions for Visitors is without prejudice to the applicability of other (contractual) terms and conditions, (hygiene and health) measures and/or regulations of the Stedelijk Museum Amsterdam.

TICKET SALES, OFFERS AND PRICES

Article 2.1

The visitor is at all times obliged to show the admission ticket and any card or voucher that entitles the visitor to a discount on the admission price to officials recognisable as such, including but not limited to security staff.

Article 2.2

A potential visitor shall not be entitled to a refund of the admission fee or any other compensation in the event of loss or theft of the admission ticket before entering the museum complex.

If a potential visitor does not use an admission ticket pre-purchased by them, this shall be at the visitor’s own expense and risk. This condition shall also apply to admission tickets that are valid only for certain times and/or dates. Once an admission ticket has been obtained, it cannot be exchanged, nor will the admission fee be refunded. At the management’s discretion, however, the admission fee paid may be refunded if circumstances beyond the visitor’s control make it impossible to visit the museum.

Article 2.3

A potential visitor may be denied admission to the museum complex if it appears that the admission ticket, discount card or voucher has not been obtained from the Stedelijk Museum Amsterdam or from an agency authorised by the museum.

Article 2.4

The Stedelijk Museum Amsterdam The Stedelijk Museum Amsterdam is entitled to adjust the regular opening hours to incidental emergency response exercises in the context of in-house emergency response (Article 23 of the Working Conditions Act), as well as in the event of an actual calamity resulting in the total or partial evacuation of the museum complex.

WHILE IN THE MUSEUM COMPLEX

Article 3.1

Visitors are only permitted to enter the museum complex of the Stedelijk Museum Amsterdam upon presentation of a validly obtained admission ticket, with the exception of the museum restaurant TEN. Please keep your admission ticket in a safe place so that you can present it to one of our staff upon request. During their stay in the museum complex, visitors must behave in accordance with public order, the guidelines of the RIVM and the protocol of the Museum Association ‘safe and responsible reopening of museums’, regulations, the rules of the Stedelijk Museum, common decency and the rules of good conduct that apply to the nature of the activity visited.

The visitor is also obliged to immediately follow the directions and instructions given by officials of the Stedelijk Museum Amsterdam, including but not limited to security guards and public members of staff, who can be identified as such.

If, in the reasonable opinion of an authorised museum official, who must be recognisable as such, a visitor in any way contravenes these standards, directions or instructions, that visitor may be denied further access to the museum complex, without the visitor having any right to reimbursement of the costs of the admission ticket or any other costs incurred.

Article 3.2

The visitor must be identifiable for security reasons. A visitor whose face is not visible and who refuses to show his face at access control will be refused entry to the museum complex.

Article 3.3

Parents or supervisors of children shall at all times be responsible and accountable for the behaviour of the children they have brought with them. Teachers and supervisors of groups shall be responsible and accountable for the behaviour of the members of the groups under their supervision

Article 3.4

Among other things, visitors shall be prohibited from doing the following within the museum complex: 

• offering goods of any kind for sale or providing them free of charge to third parties;
• posing a deliberate and prolonged obstruction to the movement of other visitors or to their view of the objects on display;
• obstructing other visitors and/or employees of the Stedelijk Museum Amsterdam and/or third parties, including, but not limited to, by not keeping a sufficient distance from others, or by not observing other (hygiene and health) standards applicable to visits to the museum complex or by using mobile telephones or other sources of noise pollution; however, the use of such equipment may be explicitly permitted by the museum in certain rooms);
• bringing with them pets or other animals, unless they are explicitly permitted in certain rooms or in the case of guide dogs (e.g. for the blind) accompanying visitors with identification cards;
• smoking;
• bringing food and beverages into the enclosed spaces of the museum complex for consumption. Consumption is only allowed in the Zadelhoff café and the coffee bar;
• carrying objects or substances that are deemed hazardous in the opinion of an official of the museum who is recognizable as such, including, but not limited to, walking sticks, umbrellas or large bags. Bags up to A5 size (29.7 x 42cm) are allowed in the museum. The museum has unsupervised umbrella stands as well as an unguarded cloakroom, which is only suitable and intended for small luggage. Larger objects, such as backpacks and weekend bags are not allowed in the museum. The Stedelijk Museum Amsterdam accepts no responsibility for damage to or loss of goods deposited by visitors.
• making use of - in the opinion of the staff of the Stedelijk Museum Amsterdam - inappropriate, or for the visitors, employees of the Stedelijk Museum Amsterdam and/or the art objects, dangerous wheelchairs, pushchairs and buggies in the exhibition space;
• touching objects on display and exhibition material (e.g. display cases, lighting, partitions), unless expressly and explicitly permitted. Parents or guardians of children must strictly ensure that the children they have brought with them do not touch any objects on display. Small children should be held by the hand or moved by buggy. Similarly, teachers and supervisors of groups should ensure that the members of groups under their supervision do not touch the objects on display.

Article 3.5
The Stedelijk Museum Amsterdam reserves the right to subject any visitor and his or her luggage to compulsory inspection. In this regard, visitors may be requested to cooperate with the inspection of bags and suchlike by or on behalf of employees of the Stedelijk Museum Amsterdam. A visitor who refuses to cooperate with a visit may be denied access to the museum complex and will not be entitled to a reimbursement of the admission ticket.

In special cases in which the general safety of persons or the collection reasonably requires this, a supervisory official of the Stedelijk Museum Amsterdam, who must be recognisable as such, may request a visitor to cooperate with a security screening upon entering or leaving the museum complex. Potential visitors shall be warned before entering the museum complex that this measure is in force.

Article 3.6
Other than with the prior written permission of the management of the Stedelijk Museum Amsterdam, visitors shall be prohibited from making photographs, videos and films.

Article 3.7

The Stedelijk Museum Amsterdam may deny access to the museum premises either permanently or for a specified time to any visitor who has intentionally damaged an object during one or more previous visits to a Dutch museum complex, or who in any other way justifies a fear of damage; the museum may in any case subject such visitors to the measures referred to in Article 3.5 of these Terms and Conditions for Visitors during all of their visits. Personal data will be processed in this regard.

The decision to refuse access must be communicated to that visitor without delay and with reasons, in writing if possible.

Article 3.8

The Stedelijk Museum Amsterdam regularly has photo and video reports made in the museum. This material can be used for publicity and/or commercial purposes, worldwide and in any way and through any media and technologies, in original productions or in productions appearing with the permission of the museum. Visitors may not file any copyright or other claim objecting to the use of their portraits or likenesses as part of the publication and/or reproduction. By entering the Stedelijk Museum Amsterdam, visitors agree to the publication of this material. Visitors objecting to the publication and processing of visual material in which they can be recognised may notify the Stedelijk Museum Amsterdam accordingly.

Article 3.9

In the event of calamities, such as the sudden disappearance of an art object, a terrorist attack, or other acts of violence, the Stedelijk Museum Amsterdam is entitled to close its doors and then lead the visitors present outside one by one. Visitors may then be requested to cooperate in the inspection of bags and other objects by or on behalf of the Stedelijk Museum Amsterdam. The Stedelijk Museum Amsterdam may ask a visitor who refuses to cooperate with a visit to the museum to produce proof of identity before he or she leaves the museum complex.

COMPLAINTS AND CLAIMS

Article 4.1

The Stedelijk Museum Amsterdam shall make every effort to ensure that visits to the museum complex or the exhibitions and activities organised by the museum take place in accordance with the published range of offers. This shall extend to include the obligation to inform the public as effectively as possible about the complete, partial or early closure of the museum complex and/or exhibitions organised by the museum. In addition, the museum shall inform the potential audience about any maintenance work, renovations or the furnishing (or re-furnishing) of spaces that will cause inconvenience. A visitor can never derive any right to compensation from this.

Article 4.2

Claims with regard to the following complaints and circumstances that cannot be avoided by the Stedelijk Museum Amsterdam shall not be considered, and they will therefore never lead to any obligation on the part of the museum to pay compensation to the visitor:

• complaints relating to not being able to view objects from the permanent collection of the Stedelijk Museum Amsterdam;
• complaints relating to the partial closure of the museum complex, partial closure as a result of calamities and public measures, the building up or dismantling of exhibitions;
• complaints and circumstances relating to nuisance or inconvenience caused by other visitors, including, but not limited to, noise nuisance, inappropriate behaviour, theft and wilful damage;
• complaints and circumstances relating to nuisance or inconvenience caused by maintenance work, including, but not limited to renovations or the furnishing (or re-furnishing) of spaces;
• complaints and circumstances relating to nuisance or inconvenience caused by the improper functioning of facilities in the museum complex.

Article 4.3

Complaints about and requests for reimbursement regarding the agreement between the Stedelijk Museum Amsterdam and the visitor must reach the museum in writing within six weeks after the visit took place. Complaints and requests for reimbursement submitted after this deadline shall not be considered. A complaint can be submitted online at the following e-mail address: info@stedelijk.nl. Personal data will be processed when addressing complaints and requests.

Article 4.4

The Stedelijk Museum Amsterdam shall investigate the complaint and answer it in writing within 30 days of receipt. If the investigation has not yet been completed by then, the complainant shall be notified of this, as well as with regard to when the investigation is likely to be completed.

Article 4.5

Visitors may submit complaints, claims and suggestions for improvement in writing by completing a form available at the information desk of the Stedelijk Museum Amsterdam. Personal data will be processed in handling such forms.

LIABILITY OF THE MUSEUM

Article 5.1

The Stedelijk Museum Amsterdam shall never be liable for any damages resulting from price quotations, announcements or other forms of information provided to visitors by the Stedelijk Museum Amsterdam and/or third parties, except if and in so far as such loss or damage is the direct result of intentional acts or omissions, or of gross negligence on the part of the museum and/or its employees.

Article 5.2

The time that visitors spend in the museum complex shall be at their own expense and risk.

The museum shall be liable only for property damage and/or consequential damage suffered by visitors or injury inflicted on visitors as the direct and exclusive result of intentional acts or omissions, or of gross negligence on the part of the museum, on the understanding that only damage for which the museum is insured or for which the museum should have been insured in accordance with the principles of reasonableness and fairness shall be eligible for compensation.

Article 5.3

Under no circumstances shall the Stedelijk Museum Amsterdam be obliged to pay compensation in excess of the following:

• the admission fee actually paid and travel costs actually incurred or one of the following, if greater;
• the amount paid to the visitor by the museum’s insurer in relation to the damage, or;
• the compensation obtained from another third party in relation to the damage.

Article 5.4

The Stedelijk Museum Amsterdam shall never be liable for any direct or indirect damage whatsoever arising as a direct or indirect result of any defect, any quality or circumstance to, in or on any immovable property of which the museum is the holder, leaseholder, tenant, owner or that is otherwise at the disposal of the museum, except if and in so far as the damage is the direct result of an intentional act or omission, or of gross negligence on the part of the museum and/or its employees.

Article 5.5

If the Stedelijk Museum Amsterdam accepts goods or if goods are deposited, stored and/or left behind by anyone in any way whatsoever without the museum stipulating any compensation, the museum shall never be liable for damage to or in connection with such goods in any way whatsoever, unless the museum has deliberately caused damage, or unless the damage is the result of gross negligence on the part of the museum.

Article 5.6

The liability of the Stedelijk Museum Amsterdam is excluded for, inter alia:

a.    Damage as a result of actions by third parties (including visitors);

b.    Damage as a result of its own fault, such as failure to follow instructions (in a timely manner) from staff of the Stedelijk Museum Amsterdam. 

c.    Damage resulting from failure to comply with the terms and conditions for visitors and the rules that apply when visiting the Stedelijk Museum Amsterdam

Article 5.7

The total liability of the Stedelijk Museum Amsterdam on account of attributable failure to comply with the visitors’ agreement shall be limited to compensation for direct damage and shall under no circumstances exceed the compensation scheme described in 5.3.

Article 5.8

In the event of damage due to death or physical injury, the total liability of the Stedelijk Museum Amsterdam shall under no circumstances exceed the compensation scheme described under 5.3.

Article 5.9

The liability of the Stedelijk Museum Amsterdam for indirect damage, including consequential damage, loss of profit or salary, lost savings, etc., shall be excluded.

Article 5.10

The maximum amounts referred to in Article 5.3 shall lapse if and in so far as the damage is the result of intentional act or omission or gross negligence on the part of the Stedelijk Museum Amsterdam or one of its officials.

FORCE MAJEUR 

Article 6.1

The Stedelijk Museum Amsterdam is not liable for damage caused by a shortcoming on its part that is the result of force majeure. The Stedelijk Museum Amsterdam can in any case invoke force majeure in the presence of circumstances that make it so difficult, temporarily or permanently, to fulfil the agreement. 

Article 6.2 

Circumstances as referred to in paragraph 1 of this Article include, among other things, the risk of war, terrorist attacks, natural disasters, blockades, strikes, construction disturbances, fire, floods, government measures, epidemics, quarantines, and other disruptions or events.

Article 6.3

Such circumstances are to be understood to include circumstances involving persons and/or services and/or institutions used by the Stedelijk Museum Amsterdam in the performance of the visitors’ agreement, as well as everything that is understood as force majeure or as a suspensive or resolutive condition by the aforementioned parties, as well as any shortcoming that can be attributed to the aforementioned parties.

PROCESSING OF PERSONAL DATA

Article 7.1

The Stedelijk Museum Amsterdam refers visitors to the privacy statement for information on the processing of personal data and the related rights of data subjects.

LOST AND FOUND

Article 8.1

Objects found by visitors in the museum complex can be brought to the museum’s information desk.

Article 8.2

The Stedelijk Museum Amsterdam shall make every effort to trace the owner or rightful claimant of the found object and will maintain regular contact with the local police for this purpose. The museum reserves the right to destroy found objects that have not been collected after 3 months or to hand them over to a charitable organisation at the discretion of the museum.

Article 8.3

Any owner or rightful claimant of a found object contacting the museum shall have the choice of collecting the goods personally or having them sent cash on delivery. In either case, the owner or rightful claimant must present proper identification.

OTHER TERMS AND CONDITIONS 

Article 9.1

The applicability of these Terms and Conditions for Visitors is without prejudice to the possible applicability of other contractual or other terms and conditions and/or regulations of the Stedelijk Museum Amsterdam.

APPLICABLE LAW 

Article 10.1

These Terms and Conditions for Visitors and the agreement between the visitor and Stedelijk Museum Amsterdam are governed by Dutch law.

Article 10.2

All disputes arising from the agreement between the visitor and the Stedelijk Museum Amsterdam shall be submitted exclusively to the competent court in Amsterdam for adjudication.

These Terms and Conditions for Visitors of the Stedelijk Museum Amsterdam were drawn up by the director, published on www.stedelijk.nl and filed with the Chamber of Commerce in Amsterdam on May 19, 2020 under number 34236341.

The director of the Stedelijk Museum Amsterdam.