Within the bounds of reasonableness, the Stedelijk Museum Amsterdam shall do everything in its power to ensure that visits to the museum complex and to the exhibitions and activities organised by the museum take place in accordance with the wishes of its visitors. The museum shall make every effort to minimise any nuisance or inconvenience to visitors, as well as to guarantee the safety of visitors as much as possible.
Some of the artworks in the Stedelijk Museum Amsterdam contain explicit images and could be perceived as offensive. Although a certain degree of provocation is inherent in contemporary art, the museum shall place warnings on such works where necessary and appropriate.
GENERAL PROVISIONS: DEFINITIONS
The terms ‘the museum’ and ‘the Stedelijk Museum Amsterdam’ are to be understood as referring to the organisation that manages and operates the museum complex, including, but not limited to, the managers, curators, attendants and other museum officials who are authorised to act on behalf of this organisation.
The term ‘museum complex’ is to be understood as referring to all spaces (both developed and undeveloped) that fall under the legal or administrative authority of the management of the Stedelijk Museum Amsterdam, including, but not limited to, exhibition halls, auditoriums and meeting rooms, restaurant, coffee room, patio, garden, park, other outdoor areas, depot and annexes.
The term ‘visitor’ is to be understood as referring to anyone who in any way, either directly or indirectly, enters into an agreement with the Stedelijk Museum Amsterdam for purposes of entering the museum complex and/or visiting an exhibition or attending an activity organised by the museum for regular visitors during regular opening times.
These General Terms and Conditions for Visitors shall apply to every agreement between the Stedelijk Museum Amsterdam and a visitor. The terms and conditions do not apply to special activities outside regular opening times and/or aimed at visitors other than the regular visitors (e.g. in the case of room rental, catering and similar purposes).
TICKET SALES, OFFERS AND PRICES
All price quotations, announcements or other information provided by the Stedelijk Museum Amsterdam shall not be without obligation. The museum shall accept liability for any errors made by the museum itself in price quotations, announcements or other information provided to visitors. Such liability shall apply only to the museum’s own information material that is present in the museum at the time of the claim, or that has recently been distributed by or on behalf of the museum. The museum shall not be liable for errors due to intent, fault or negligence on the part of third parties.
Visitors are obliged at all times, upon request, to display the admission ticket and any card or voucher entitling a visitor to a discount on the admission fee to officials who are recognisable as such, including, but not limited to, attendants.
A potential visitor shall not be entitled to a refund of the admission fee or any other compensation in the event of loss or theft of the admission ticket before entering the museum complex.
If a potential visitor does not use an admission ticket pre-purchased by them, this shall be at the visitor’s own expense and risk. This condition shall also apply to admission tickets that are valid only for certain times and/or dates. Once an admission ticket has been obtained, it cannot be exchanged, nor will the admission fee be refunded. At the management’s discretion, however, the admission fee paid may be refunded if circumstances beyond the buyer’s control make it impossible to visit the museum.
A potential visitor may be denied admission to the museum complex if it appears that the admission ticket, discount card or voucher has not been obtained from the Stedelijk Museum Amsterdam or from an agency authorised by the museum.
The Stedelijk Museum Amsterdam shall refund the admission fee and travel expenses actually paid by a visitor only if the visitor is required to leave the museum complex prematurely due to an unannounced exercise as part of the in-house emergency response service (Article 23 of the Working Conditions Act), as well as in the event of an actual calamity resulting in the total or partial evacuation of the museum complex.
WHILE IN THE MUSEUM COMPLEX
While in the museum complex, visitors must behave in accordance with public order, proper morals and the rules of decency that apply to the nature of the activity visited.
Visitors are also obliged to follow the directions and instructions given by officials of the Stedelijk Museum Amsterdam who can be identified as such, including, but not limited to attendants.
If, in the reasonable opinion of an authorised museum official, who must be recognisable as such, a visitor in any way contravenes these standards, directions or instructions, that visitor may be denied further access to the museum complex, without the visitor having any right to reimbursement of the costs of the admission ticket or any other costs incurred.
Parents or supervisors of children shall at all times be responsible and accountable for the behaviour of the children they have brought with them. Teachers and supervisors of groups shall be responsible and accountable for the behaviour of the members of the groups under their supervision.
Among other things, visitors shall be prohibited from doing the following within the museum complex:
- offering goods of any kind for sale or providing them free of charge to third parties;
- posing a deliberate and prolonged obstruction to the movement of other visitors or to their view of the objects on display;
- obstructing other visitors through actions including, but not limited to, the use of mobile phones, portable listening devices or other sources of noise nuisance (note, however, that the use of such equipment may be explicitly permitted by the museum in certain rooms);
- bringing with them pets or other animals, unless they are explicitly permitted in certain rooms or in the case of guide dogs (e.g. for the blind) accompanying visitors with identification cards;
- smoking in any enclosed space, other than those so designated and indicated by means of pictograms or text;
- bringing food and beverages into the enclosed spaces of the museum complex;
- carrying objects or substances that are deemed hazardous in the opinion of an official of the museum who is recognisable as such, including, but not limited to, walking sticks, umbrellas or large bags. These items may be handed in at a location to be designated by the museum. Bags up to A3 size (29.7 x 42cm) are allowed in the museum. Larger bags and backpacks should be stored in the cloakroom or lockers.
- using wheelchairs, prams and buggies in enclosed spaces designated by the museum for this purpose, other than those made available by the museum;
- touching objects on display and exhibition material (e.g. display cases, lighting, partitions), unless expressly and explicitly permitted. Parents or guardians of children must strictly ensure that the children they have brought with them do not touch any objects on display. Small children should be held by the hand or transported by buggy. Similarly, teachers and supervisors of groups should ensure that the members of groups under their supervision do not touch the objects on display.
In special cases in which the general safety of persons or the collection reasonably requires this, a supervisory official of the Stedelijk Museum Amsterdam, who must be recognisable as such, may request inspection of any hand (or other) luggage carried by a visitor. If deemed necessary, specially trained staff members may also ask a visitor to cooperate with a security search upon entering or leaving the museum complex. Potential visitors shall be warned before entering the museum complex that this measure is in force.
Other than with the prior written permission of the management of the Stedelijk Museum Amsterdam, visitors shall be prohibited from making photographs, videos and films using lamps, flash equipment and tripods.
Furthermore, other than with the prior written permission of the management of the Stedelijk Museum Amsterdam, publication or duplication of such photographs, videos and films in any way and by any medium whatsoever, including by electronic media, shall be prohibited.
The Stedelijk Museum Amsterdam may deny access to the museum premises either permanently or for a specified time to any visitor who has intentionally damaged an object during one or more previous visits to a Dutch museum complex, or who in any other way justifies a fear of damage; the museum may in any case subject such visitors to the measures referred to in Article 3.4 of these Terms and Conditions for Visitors during all of their visits. Personal data will be processed in this regard.
The decision to refuse access must be communicated to that visitor without delay and with reasons, in writing if possible.
The Stedelijk Museum Amsterdam regularly has photo and video reports made in the museum. This material can be used for publicity and/or commercial purposes, worldwide and in any way and through any media and technologies, in original productions or in productions appearing with the permission of the museum. Visitors may not file any copyright or other claim objecting to the use of their portraits or likenesses as part of the publication and/or reproduction. By entering the Stedelijk Museum Amsterdam, visitors agree to the publication of this material. Visitors objecting to the publication and processing of visual material in which they can be recognised may notify the Stedelijk Museum Amsterdam accordingly.
COMPLAINTS AND CLAIMS
The Stedelijk Museum Amsterdam shall make every effort to ensure that visits to the museum complex or the exhibitions and activities organised by the museum take place in accordance with the published range of offers. This shall extend to include the obligation to inform the public as effectively as possible about the complete, partial or early closure of the museum complex and/or exhibitions organised by the museum. In addition, the museum shall inform the potential audience about any maintenance work, renovations or the furnishing (or re-furnishing) of spaces that will cause inconvenience. A visitor can never derive any right to compensation from this.
Claims with regard to the following complaints and circumstances that cannot be avoided by the Stedelijk Museum Amsterdam shall not be considered, and they will therefore never lead to any obligation on the part of the museum to pay compensation to the visitor:
- complaints relating to not being able to view objects from the permanent collection of the Stedelijk Museum Amsterdam;
- complaints relating to the partial closure of the museum complex, including, but not limited to, partial closure as a result of the construction or dismantling of exhibitions;
- complaints and circumstances relating to nuisance or inconvenience caused by other visitors, including, but not limited to, noise nuisance, inappropriate behaviour, theft and wilful damage;
- complaints and circumstances relating to nuisance or inconvenience caused by maintenance work, including, but not limited to renovations or the furnishing (or re-furnishing) of spaces;
- complaints and circumstances relating to nuisance or inconvenience caused by the improper functioning of facilities in the museum complex.
Complaints about and requests for reimbursement regarding the agreement between the Stedelijk Museum Amsterdam and the visitor must reach the museum in writing within six weeks after the visit took place. Complaints and requests for reimbursement submitted after this deadline shall not be considered. A complaint form is available at the information desk of the Stedelijk Museum Amsterdam. Personal data will be processed when addressing complaints and requests.
The Stedelijk Museum Amsterdam shall investigate the complaint and answer it in writing within 30 days of receipt. If the investigation has not yet been completed by then, the complainant shall be notified of this, as well as with regard to when the investigation is likely to be completed.
Visitors may submit complaints, claims and suggestions for improvement in writing by completing a form available at the information desk of the Stedelijk Museum Amsterdam. Personal data will be processed in handling such forms.
LIABILITY OF THE MUSEUM
The Stedelijk Museum Amsterdam shall never be liable for any damages resulting from price quotations, announcements or other forms of information provided to visitors by the Stedelijk Museum Amsterdam and/or third parties, except if and in so far as such loss or damage is the direct result of intentional acts or omissions, or of gross negligence on the part of the museum and/or its employees.
The time that visitors spend in the museum complex shall be at their own expense and risk.
The museum shall be liable only for property damage and/or consequential damage suffered by visitors or injury inflicted on visitors as the direct and exclusive result of intentional acts or omissions, or of gross negligence on the part of the museum, on the understanding that only damage for which the museum is insured or for which the museum should have been insured in accordance with the principles of reasonableness and fairness shall be eligible for compensation.
Under no circumstances shall the Stedelijk Museum Amsterdam be obliged to pay compensation in excess of the following:
- the admission fee actually paid and travel costs actually incurred or one of the following, if greater;
- the amount paid to the visitor by the museum's insurer in relation to the damage, or;
- the compensation obtained from another third party in relation to the damage.
The Stedelijk Museum Amsterdam shall never be liable for damage caused to a visitor’s vehicle, except if and in so far as the damage has occurred on or within the museum complex and this damage is the direct result of an intentional act or omission, or of gross negligence on the part of the museum and/or its employees.
The Stedelijk Museum Amsterdam shall never be liable for any direct or indirect damage whatsoever arising as a direct or indirect result of any defect, any quality or circumstance to, in or on any immovable property of which the museum is the holder, leaseholder, tenant, owner or that is otherwise at the disposal of the museum, except if and in so far as the damage is the direct result of an intentional act or omission, or of gross negligence on the part of the museum and/or its employees.
If the Stedelijk Museum Amsterdam accepts goods or if goods are deposited, stored and/or left behind by anyone in any way whatsoever without the museum stipulating any compensation, the museum shall never be liable for damage to or in connection with such goods in any way whatsoever, unless the museum has deliberately caused damage, or unless the damage is the result of gross negligence on the part of the museum.
The total liability of the Stedelijk Museum Amsterdam on account of attributable failure to comply with the visitors’ agreement shall be limited to compensation for direct damage and shall under no circumstances exceed the compensation scheme described in 5.3.
In the event of damage due to death or physical injury, the total liability of the Stedelijk Museum Amsterdam shall under no circumstances exceed the compensation scheme described under 5.3.
The liability of the Stedelijk Museum Amsterdam for indirect damage, including consequential damage, loss of profit or salary, lost savings, etc., shall be excluded.
The maximum amounts referred to in Article 5.3 shall lapse if and in so far as the damage is the result of intentional act or omission or gross negligence on the part of the Stedelijk Museum Amsterdam or one of its officials.
For the Stedelijk Museum Amsterdam, force majeure causing any shortcomings not to be attributable to the museum should be understood to include any unforeseeable circumstance that impedes the execution of the agreement by the museum to such an extent that the execution of that agreement becomes impossible or difficult, whether temporarily or permanently.
Such circumstances are to be understood to include circumstances involving persons and/or services and/or institutions used by the Stedelijk Museum Amsterdam in the performance of the visitors’ agreement, as well as everything that is understood as force majeure or as a suspensive or resolutive condition by the aforementioned parties, as well as any shortcoming that can be attributed to the aforementioned parties.
PROCESSING OF PERSONAL DATA
The Stedelijk Museum Amsterdam refers visitors to the privacy statement for information on the processing of personal data and the related rights of data subjects.
LOST AND FOUND
Objects found by visitors in the museum complex can be brought to the museum’s information desk.
The Stedelijk Museum Amsterdam shall make every effort to trace the owner or rightful claimant of the found object and will maintain regular contact with the local police for this purpose. Lost property that has not been requested by the owner or rightful claimant after three months in the museum’s custody shall be handed over to the local police.
Any owner or rightful claimant of a found object contacting the museum shall have the choice of collecting the goods personally or having them sent cash on delivery. In either case, the owner or rightful claimant must present proper identification.
OTHER TERMS AND CONDITIONS
The applicability of these Terms and Conditions for Visitors is without prejudice to the possible applicability of other contractual or other terms and conditions and/or regulations of the Stedelijk Museum Amsterdam.
These Terms and Conditions for Visitors and the agreement between the visitor and Stedelijk Museum Amsterdam are governed by Dutch law.
All disputes arising from the agreement between the visitor and the Stedelijk Museum Amsterdam shall be submitted exclusively to the competent court in Amsterdam for adjudication.
These Terms and Conditions for Visitors to the Stedelijk Museum Amsterdam were drawn up by the director and filed with the Chamber of Commerce in Amsterdam on 18 January 2000 under number 34236341.
The management of the Stedelijk Museum Amsterdam.